Ways to Maintain Customers Loyalty
Business sustainability is not only based on the increase of customers in every day, but also on our ability to build good relationships with customers. You need to know that loyal customers shop more than new customers. You have to set up a special strategy to keep customers loyal to your company. One way to make customers remain loyal is to develop efficient and reliable logistics strategies.
Choose the Best Delivery Companion
For customers, on-time delivery, and the quality of goods they receive is a unity. If the goods receives are in good condition but are very bad in terms of delivery, your business will also get a bad review from the customer. Shipping service partner is a mirror of your business. It would be best if you were wise in choosing logistics service partners. In addition to the accuracy of delivery, another thing that is considered by the customer is, of course, the shipping fee. Pay attention to the shipping costs of each shipping service that you want to make a partner. You also need to make sure whether your shipping partner have value added logistics or not. This is very important for the existence of your business in the eyes of customers.
Managing your business inventory and choosing a reliable supplier is the first step that must be taken in the business chain. Make sure the amount of goods in your store, so, when there is a request, you can immediately inform the buyer about the available stock to prevent buyers disappointed.
Transparency in Cost and Delivery System
Your customer loyalty starts with the trust they have in your business. You can be open about the price of goods, the amount of available stock, the shipping system, the additional cost of returning, and many more. In essence, you must provide as much detailed information as possible. One thing you should not miss is to include a return policy that is easy and clear if the goods sent are not according to customer orders.